Slide 1
Overview
Tone Mix n Match
Overview
FAQs
 
Tone Mix n Match Terms and Conditions

All Mix n Match Plans, hereinafter referred to as “Plans” is subject to the following terms and conditions:

1) The Plans are valid only for all existing and new Tone Excel and Tone Plus subscribers, hereinafter referred to as “subscribers”.

2) The Plans are local voice calls plans and data plans with the following quota, validity and price:

 
Option Local Voice / Data Quota Keywords Price (RM) Validity
A Low Local Voice 135 minutes VL 35.00 30 days
B Medium Local Voice 240 minutes VM 60.00
C High Local Voice 360 minutes VH 85.00
D Low Data only 500MB DL 28.00
E Medium Data 1GB DM 38.00
F High Data 3GB DH 99.00

3.To subscribe to the Plan(s), subscribers must type and send the desired keyword to 2222.

4.Each SMS sent to 2222 is charged at 0.16 sen per SMS.

5.Subscribers can only subscribe to 1(one) Data Plan of any kind at any one time. All the Mix n Match plans are considered Data Plans for this purpose, even if it is a Local Voice only Mix n Match Plan.

6.Subscribers with an existing Data Plan (such as the Cun Plan or any Mix n Match Plans) that subscribes to any new Mix n Match Plan will have their existing Data Plan deactivated and any unused quota will be forfeited.

7.Subscribers must have a minimum balance of RM1.00 in their prepaid main balance AFTER subscribing for any of the Plan(s) in order for the subscription to be successful.

8.The Plans will be auto-renewed within 12:00am midnight to 1:00am.

9.In the event the Local Voice Quota and/or Data Quota are exhausted before the expiry, subscribers can get additional quota by sending the desired keyword to 2222, with a validity of 30 days from the date of successfully receiving the additional quota. Any unused quotas from the previous Plan(s) do not carry forward.

Option Local Voice / Data Quota Keywords
A Low Local Voice 135 minutes VL ADD
B Medium Local Voice 240 minutes VM ADD
C High Local Voice 360 minutes VH ADD
D Low Data only 500MB DL ADD
E Medium Data 1GB DM ADD
F High Data 3GB DH ADD
G ALL subscribed Local Voice and/or Data As subscribed TMM ADD

10. In the event that the subscriber has insufficient balance to be auto-renewed, the subscription will be terminated.

11. In the event that the subscriber is not in ACTIVE status (ACTIVE status means that a subscriber’s Tune Talk credit validity has not expired), the subscriber will not be able to utilise the Data Quota until they return to ACTIVE status.

12. To unsubscribe from the Plans, subscribers must send the desired keyword to 2222:

Option Local Voice / Data Keywords
A Low Local Voice VL STOP
B Medium Local Voice VM STOP
C High Local Voice VH STOP
D Low Data only DL STOP
E Medium Data DM STOP
F High Data DH STOP
G ALL subscribed Local Voice and/or Data TMM STOP

13. To check on status, subscribers must send the desired keyword to 2222:

Option Local Voice / Data Quota Keywords
A Low Local Voice 135 minutes VL STATUS
B Medium Local Voice 240 minutes VM STATUS
C High Local Voice 360 minutes VH STATUS
D Low Data only 500MB DL STATUS
E Medium Data 1GB DM STATUS
F High Data 3GB DH STATUS
G ALL subscribed Local Voice and/or Data As subscribed TMM STATUS

14.Any enquiries for the above Plans should be directed to Tone Group Careline by calling Tel: 010 - 5000969 ( 8am - 10pm daily )

15.All subscribers that participate in these Plans are bound by the terms and conditions contained herein together with Tune Talk/Tone Excel/Tone Plus service terms and conditions, as and when so amended herein and any decisions made by Tune Talk/Tone Excel/Tone Plus shall be final and no further correspondence will be entertained.

16.Where the terms & conditions are translated into a language other than the English Language, in the event of any inconsistencies, conflicts or discrepancies between the terms and conditions set out in the English Language version and that of the other language(s), the English Language version shall prevail.

17.The terms and conditions herein shall be governed and construed in the laws of Malaysia and the subscribers agree unconditionally to the non-exclusive jurisdiction of Malaysia.

18.Tune Talk/Tone Excel/Tone Plus reserves the right to amend the terms & conditions without any prior notice.

TONE MIX n MATCH PLANS FAQ - Click here